We currently ship to European Union countries only.
If you live outside the EU and would like to place an order, please contact us directly — we’ll be happy to arrange shipping for you.
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Shipping is free on all orders above 300€.
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For orders under 300€, shipping costs are:
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10€ within France to a pick up point
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15€ for the rest of the EU to a pick up point or in France to your home
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All parcels are shipped exclusively with Mondial Relay, insured up to the total value of your order.
Orders are dispatched within 4 working days. Delivery times usually range from 3 to 8 business days depending on the destination (longer for remote areas).
If you need faster delivery for a special occasion, please contact us before placing your order so we can discuss available options.
Returns Policy
In accordance with Article L221-18 of the French Consumer Code (Right of Withdrawal), you have 14 days from receipt of your order to return products purchased from Hat in the Clouds for a refund, without penalties. Items must be unworn, complete with all labels, packaging, and brochures, and the return procedure must be followed correctly.
Customized items are not eligible for return, unless they present a defect.
1 – Returns due to defect or incorrect size:
We will provide you with a prepaid Mondial Relay return label. Return costs are covered by Hat in the Clouds.
2 – Returns for any other reason:
Returns are at the customer’s expense using Mondial Relay. Please provide us with the tracking number and keep proof of deposit. Contact our customer service before initiating the return.
We only accept returns for items in their original, brand-new condition.
Refunds are processed within 7 days after we receive your return. Please note that your bank’s processing time may extend this period.